Delivery Terms

• AED 20 delivery charges for orders below AED 200, across the UAE.

• Free delivery across Dubai, for orders above AED 200.

• The orders are delivered within 3 days of order confirmation.

• Delivery charges and the number of days, for other countries, vary as per courier company terms.

• Cash on Delivery (COD) and online transfer are the two ways for payment. In case of COD, please keep the exact amount of cash ready for payment to the courier delivery person.

 

Exchange/Return Policy

• In case the customer is not satisfied with the purchase for any reason, he/she can return the unused product, with an intact tag, in original packaging, within 4 days of receiving. Our staff will check and determine the condition of the returned goods before providing any refund. 

• The cost of returning the product shall be borne by the customer. A shipping charge for AED 20 will be applicable, in case of return or exchange.

• The customer may exchange the product with another of a similar price range or get a refund. It will take a maximum of 10 days to process the refund.

• No exchange or refund is acceptable for a customized dress, as per the customer’s request.

• No return or exchange is applicable for international orders.

• Fiza Chikan reserves the right to cancel any order in case the products face quality issues, or in case of any unforeseen reason. You will be informed by our team if this happens.

• Due to product limitations and hygiene reasons, lowers/bottoms cannot be returned or exchanged.

• Exchange for an item with another size is applicable only if the requested size is in stock. Please note that the exchange is allowed only once per order.

 

P.S.: We, at Fiza Chikan aim and do our best to ensure that our clients get the best possible chikankari dresses. If well cared for, each piece can last for decades to come and be handed down to the next generation, as a family heirloom. 

Each chikankari piece is made by experienced kaarigars(craftsmen) in Lucknow, who invest several weeks or months into each dress. Since these dresses are hand embroidered, they might not have perfect embroidery. There might be a loose thread at some place, for instance. So, we request you to remember that each Fiza Chikan piece has someone’s time and efforts invested in it, please be kind.

Secondly, the colour/shade of the chikankari dress might appear slightly different from the actual colour on your screen, depending on the device being used.